Delivery and Returns
To the UK
In-stock items are dispatched within 2 working days. Please allow 3 to 7 working days for the goods to arrive. Deliveries are made within working hours and may require a signature. For this reason, you may like to nominate a secure delivery address where someone is available to sign. Packing and delivery cost will be confirmed with your order.
UK Express delivery
This costs more and is available for UK orders only. All orders need to be placed before 11am for next working day delivery. Orders placed after this will be delivered within 48 hours. Orders placed on Friday after 11am will be despatched on the following Monday. Deliveries are made within working hours and will require a signature. For this reason, you may like to nominate a secure delivery address where someone is available to sign. Packing and delivery cost will be confirmed with your order.
We offer delivery to a wide range of international destinations. International delivery times vary depending on destination. Packing and delivery cost will be confirmed with your order.
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You have the right to cancel your order at any time before you receive the products you ordered, by contacting us on +44 (0) 207 613 3073+44 (0) 207 613 3073. If these Products have already been assigned or dispatched when you contact us, you may return them within 7 days of receipt of delivery to receive a full refund.
Returns and Exchanges
If you are in any way unhappy with your goods you may send them back for a full refund to:
First GB Logistics LTD
Zone 3, Kenfig Industrial Estate
We offer an extended Christmas returns policy on items purchased between the 1st and 24th of December 2014. All items purchased during this period must be returned to us by 7th January 2015.
Goods must be returned within 14 days of despatch. We ask that you return the goods unused, with all the original tags intact. Please Note: all sale items must be returned within 7 days after the day of delivery of the goods.
We request that you please fill out and enclose the Returns Form supplied with your delivery. Please note that we are not responsible for return postage, and remember that financial responsibility for the return is yours until it reaches us. When you return goods, please retain proof of postage.
If you have any queries regarding your return, please email firstname.lastname@example.org
We are sorry that we are unable to currently exchange goods by post. Please return your goods and place a new order.'
We hope that you will be 100% satisfied with your Ally Capellino bag, however if there is a problem or a fault, please email photo's of the whole bag as well as the detail of the repair/fault to email@example.com The original proof of purchase will be required. If your bag can be repaired, you will be contacted by us with a quote for the work and asked if you wish to proceed. The cost will depend on the age of the bag and the nature of the repair.
Although the repair will be carried out to the best of our ability, there may be some colour or leather variation depending on the style and age of the bag and sometimes it will not be possible to repair an older bag.
Please note we will not accept repairs dropped off at the shops without being organised by email first. Please be aware that repairs will take 4-6 weeks from us receiving the bag.