All Ally Capellino products are covered by a one year warranty. We hope that you will be 100% satisfied with your item, however if there is a problem or a fault, please email photos of the entire product as well as the detail of the repair/fault to firstname.lastname@example.org.
Although not all of our bags can be repaired, we will always carefully assess each bag and advise you what can be done to rectify things.
The original proof of purchase will be required if your bag is still within the warranty period i.e. bank statement if original receipt has been mislaid. If your product was purchased from one of our stockists you must contact them directly.
If your item is still within warranty we will endeavour in the first case to provide you with a replacement. However if this is not possible we will look to provide a repair free of charge.
If your item is outside the one year warranty and can be repaired, you will be contacted by us with a quote for the work and asked if you wish to proceed. The cost will depend on the age of the bag and the nature of the repair.
Although the repair will be carried out to the best of our ability, there may be some colour or leather variation depending on the style and age of the bag, and sometimes it will not be possible to repair an older bag.
Please note we will not accept repairs dropped off at the shops without being notified by email first. Please also be aware that repairs can take 4-6 weeks from us receiving the bag.