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Online Returns

If you are in any way unhappy with your goods you may send them back within 14 days for a full refund to:

Ally Capellino Returns
Studio 1
5 Calvert Ave
E2 7JP

We also request that you please fill out and enclose the Returns Form supplied with your delivery.

You are responsible for the financial value of any goods that are being returned until we receive them, so we recommend that you use a trackable postage service and retain proof of postage.

If you have any queries regarding your return, please email

If you have mislaid your returns form you can download another here

Returns that are damaged or soiled, washed, altered or worn (other than to try the item on) may not be accepted and may be sent back to the customer and/or a refund refused. Where provided, any packaging such as dust bags, boxes and tags must be included with your return.
Once your return has been received, we aim to process it as quickly as possible. Please note that at peak times, it may take us longer than usual to process your return, up to 14 days. Please ensure you include your order number when returning any items, as without this we are unable to complete your refund. We will notify you by email when we receive and approve your return. We will then issue a refund by the same payment method as your order within 30 days of you posting the return.

If you have any queries regarding your return, please email
We are sorry that we are unable to currently exchange goods by post. Please return your goods and place a new order.