Terms and Conditions

The Ally Capellino online store only offers products that we have in stock and that are published on www.allycapellino.co.uk.

Register for an account to receive a regular news letter, early news of events or offers at Ally Capellino and to have first look at sale goods.

Your personal information is kept securely. Please refer to our privacy policy.

For UK customers prices are in GBP and include VAT. Shipping options are shown at checkout.

Outside UK, standard delivery prices are shown in local currency and include any duties or taxes. Other, faster shipping options are available. Please note that the order will not be valid if we cannot confirm the billing and shipping addresses that you provide.

Ally Capellino accepts payments by credit or debit card, as well as PayPal, Apple Pay, Shop Pay, and Google Pay. The total order sum will be reserved against your credit/debit card or marked as pending on your account until the time of dispatch from our premises.

You will receive an immediate online confirmation after checkout, as well as an email confirmation of your order from Ally Capellino. Please check that all information is correct.

If you wish to make changes to your order, or if there are any mistakes in your registration, please email shop@allycapellino.co.uk. Our shop is open Mon-Sat 11-6, Sun 12-5 and delivery cut-off time is 1pm so please try to contact before then.

We despatch from our London shop and aim to despatch all online orders within 1-2 working days. Please note that there may be some delays during peak times such as special collaborations and sales.

Please note that we will be closed for staff Christmas holiday from 25 Dec to 2 Jan. Any orders received between then will be fulfilled from 3 Jan.

The place of delivery is deemed to be the address that the customer has registered or specified and goods are signed for unless the buyer has opted out of signing. After receiving please check the condition of the parcel and alert us and the carrier if there is damage.

We hope you’ll be delighted with your purchase, as so many of our customers have been over the years. However, if something isn't quite right, you may return your item for a refund, provided it is returned unused, with all tags attached, and in its original condition. We recommend using a tracked service for all returns and retaining your proof of postage until your refund has been processed.

Items must be returned within 14 days of receipt to be eligible for a refund.

You can download a returns form here.


International Returns

International orders should be returned through our Global-e Returns Portal. The portal will provide return instructions and any required customs documentation.

Please note that customs duties, taxes, and customs clearance fees paid at checkout are non-refundable, as these charges are collected directly by local customs authorities.

If you choose to return your order using a courier outside of the Global-e Returns Portal, your refund may take longer to process as it will need to be handled manually. Any parcels returned without being correctly declared as "Returned Goods" may incur customs duties, taxes, or handling fees. Any such charges incurred by Ally Capellino may be deducted from your refund.

If you experience any issues using the portal, please contact shop@allycapellino.co.uk for assistance.

Goods are faulty if they are received damaged or where a manufacturing fault occurs within 1 year of purchase. Please return them with order number for a full refund.This does not include heavy wear and tear.

Colours are shown as accurately as possible, but may vary on different web browsers or monitors.Leathers used are generally Italian veg-tan with as little coating as possible. This means that there may be occasional slight scarring visible on the surface. Some veg tanned colours are a bit less stable in constant exposure to light and may start to show as browner than the original colour.

Likewise, waxed cottons have a tendency to fade with constant exposure to light and if this is a problem for you then please steer away from this material. Take note of care instructions for each fabric.

These Terms and Conditions and all disputes arising in connection with these Terms and Conditions or with the use of the website or with any purchase on the website shall be governed by British/English laws.Ally Capellino may modify or amend these Terms and Conditions at any moment.

All rights, including copyrights at allycapellino.com and allycapellino.co.uk remain with Capellino Design Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.