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Terms & Conditions

Please read our Terms and Conditions carefully before placing any orders on www.allycapellino.co.uk. By placing an order, you enter into an agreement with us and accept these Terms and Conditions. We may modify the Terms and Conditions from time to time. If you do not agree to any change to the Terms and Conditions then please immediately stop using the website. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

 

1. HOW TO SHOP ONLINE


a. Shipping country

The Ally Capellino online store only offers products that we have in stock and that are published on www.allycapellino.co.uk. Browse the site to select the items you like and add them to your shopping bag. Please note that all orders are subject to availability, and items in your shopping basket are not reserved and may be purchased by other customers until you have completed all checkout steps, and received confirmation of your order. You can always view, change or delete items in your shopping bag before you proceed to the checkout.

 

b. Registration

If you wish to create an account for future use you will be asked to register and provide your personal details. You must provide your real name, e-mail address and other requested information as indicated. Should any of your registration information change, please update your personal details at www.allycapellino.co.uk or notify us immediately by calling Ally Capellino Customer Service or via email at web@allycapellino.co.uk We may change account registration requirements from time to time. The account password you provide should be unique and kept secure, and you must notify Ally Capellino Web support immediately of any breach of security or unauthorised use of your account by emailing web@allycapellino.co.uk Please refer to our Privacy Policy for information about how we use your data.

 

c. Submitting your order

Before proceeding to payment, you can review your order (including your total price inclusive of VAT and shipping charges) and make changes if needed. We will use your email address for delivery notification. Please note that the order will not be valid if we cannot confirm the billing and shipping addresses that you provide. We also reserve the right to only accept orders from those aged over 18 years old. Orders must be placed online or via telephone (provided that the item is in stock online) by calling +44 020 7613 3073. Ally Capellino do not accept orders via email.

 

d. Payment Payment

Online store purchases can be made with a valid card by a provider accepted by Ally Capellino online, or with a PayPal account. You will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the billing information provided. The total order sum will be checked and reserved against your credit/debit card or marked as pending on your PayPal account until the time of dispatch from our warehouse. Ally Capellino reserves the right to restrict multiple quantities of an item, or of orders, being shipped to any one customer or postal address. The same payment terms apply to customers placing their order online as well as via telephone. We do not accept orders via email.

 

e. Order confirmation

You will receive an immediate online confirmation on your screen at the end of the checkout, as well as an email confirmation of your order from Ally Capellino.

 

f. Changes to your placed order

We aim to be really fast at picking and packing, so please note that once your order has been placed and you have received an order confirmation email, it may not be possible to make any changes to your order. If you wish to make changes to your placed order, or if there is any mistake made in registering customer contact or address details when placing the order, it is your responsibility to contact Ally Capellino Web Support immediately, by emailing web@allycapellino.co.uk or calling +44 020 7613 3073 between the hours of 10am – 6pm GMT, Monday – Friday.

 

2. PRICING POLICY AND CHARGES

Prices are shown in British pounds (£/GBP) for shipments to addresses in the UK.

All prices displayed in the Ally Capellino online store include UK Value Added Tax (VAT) and exclude shipping fees. The shipping fees, where applicable, will be added to the order at the checkout stage and might differ based on which country your order is shipped to. If your order is being shipped outside of the EU, UK Value Added Tax will be deducted at the point of checkout. Please note that you will be liable for any import taxes that may apply. Please find more information about our delivery charges for each country in our DELIVERY OPTIONS section.

 

3. PAYMENT

Orders placed against a VISA card or MasterCard can be processed online or via the telephone (provided that the item is in stock online) by calling +44 020 7613 3073. Ally Capellino do not accept orders via email. Orders placed against a PayPal account can only be processed online. When paying by card or PayPal, Ally Capellino reserves the right to check the validity of the card or PayPal account, that there are enough funds to cover the purchase sum, and validate the billing address details of the purchaser. We reserve the right to deny any purchase. Your card or PayPal account will only be debited after your order has been dispatched from the warehouse. The currency used is £/GBP. UK VAT is included in all our prices and will be updated on the online store, when you select shipping country. Please note that all prices and product information on www.allycapellino.co.uk are subject to change. We cannot provide information about, or guarantee item availability in our shops via the website; some items that can be seen online are only available, or may be sold out, in select stores. If you are a UK customer whose card or PayPal account is not denominated in British pounds (£), the final transaction amount will be calculated in accordance with the applicable exchange rate on the day your card issuer or PayPal processes the transaction.

 

4. DELIVERY & DESPATCH

Delivery costs are calculated at the checkout. You can refer to our full ‘DELIVERY OPTIONS’ section for full delivery options and pricing. Please note that all prices, VAT, delivery times and delivery charges will be adjusted depending on the country you would like your items shipped to. Shipping fees in £ (GBP) will be displayed at the checkout. Ally Capellino will take the greatest of care to be as accurate as possible when receiving and dispatching orders. We will dispatch the approved orders as quickly as possible. UK standard delivery normally takes 2-5 working days (Monday – Friday) from the time of placing the order. Delivery times outside the UK may vary depending on where the order is to be delivered. Please note that we only sell items that we have in stock. Items may sell out during the shopping session, and stock availability will be updated once you reach the checkout. We aim to dispatch all orders within 24 hours (Monday – Friday) with the exception of sale and peak periods where this may take longer. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Ally Capellino is not responsible for any delays caused by destination customs clearance processes, or courier delays due to adverse weather conditions etc. If a delivery suffers a delay or if the delivery cannot be dispatched due to the goods not being in stock or other reasons, the customer will be informed about this as quickly as possible or at the latest 10 days after the order was placed. In this case, the customer will be given the option and has a right to terminate the agreement, free of charge. In the case of termination in accordance with this paragraph, Ally Capellino will refund the customer with the sum paid as quickly as possible, though at the latest within 30 days after termination. The place of delivery is deemed to be the address that the customer makes known to Ally Capellino at the time of registering personal details and placing the order. We do not deliver to the Crown Dependencies (Jersey, Guernsey or Isle of Man) or to British Overseas Territories (Anguilla, Bermuda, British Antarctic Territory, British Indian Ocean Territories, British Virgin Islands, Falkland Islands, Gibraltar, Cayman Islands, Montserrat, Pitcairn Islands, St Helena, Ascension, Tristan da Cunha, Sovereign Base Areas of Akrotiri and Dhekelia, South Georgia and the South, Sandwich Islands or Turks and Caicos Islands). We are also currently unable to process orders from Russian cardholders or deliver to Russian delivery addresses.

 

5. RIGHT OF RETURN/CANCELLATION


a. Our policy

We aim to be really fast at picking and packing, so please note that once your order has been placed and you have received an order confirmation email, it may not be possible to make any changes to your order. If you wish to cancel your order please notify us immediately by emailing web@allycapellino.co.uk or telephone +44 020 7613 3073 between the hours of 10am – 6pm GMT, Monday – Friday. However due despatch procedures we cannot guarantee that it will be possible. You have the right to return your purchases within a period of 14 calendar days after the day of delivery of the goods. This means that you are allowed to change your mind and send back the goods you have received, without any obligations from your side. We trust that you will treat the product and its packaging with care - please return items undamaged and unused, with all Ally Capellino labels and tags intact.