Returns

If you are in any way unhappy with your goods you may send them back within 14 days for a full refund to:

Ally Capellino Returns
Studio 1
5 Calvert Ave
London
E2 7JP

We also request that you please fill out and enclose the Returns Form supplied with your delivery.

You are responsible for the financial value of any goods that are being returned until we receive them, so we recommend that you use a trackable postage service and retain proof of postage.

If you have any queries regarding your return, please email web@allycapellino.co.uk

If you have mislaid your returns form you can download another here .

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange, and to complete your return, we require a receipt or proof of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Returns that are damaged or soiled, washed, altered or worn (other than to try the item on) may not be accepted and may be sent back to the customer and/or a refund refused. Where provided, any packaging such as dust bags, boxes and tags must be included with your return.

Please ensure you include your order number when returning any items, as without this we are unable to complete your refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, then it will be processed, and a credit will be applied to the payment method of your order within 30 days of you posting the return.

Please note that at peak times, it may take us longer than usual to process your return, up to 14 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email web@allycapellino.co.uk.

Shipping Returns

To return your product, you should post your product to:

Ally Capellino, Studio 1, 5 Calvert Ave, London E2 7JP, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

 Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you have any queries regarding your return, please email web@allycapellino.co.uk 

We are sorry that we are unable to currently exchange goods by post. Please return your goods and place a new order. Gift cards are not refundable.