Shipping and Returns

Standard Delivery
Shipping charge: £10 or free for orders over £350
Delivery time: 3-5 working days

Express Delivery
Shipping charge: £21.23 or free for orders over £350
Delivery time: 1-2 working days

Delivery charges are calculated at check out after shipping address has been inputted.

Standard Delivery to European Union: 5-8 working days
Express Delivery to European Union: 3-5 working days

Standard Delivery to Rest of the World: 5-10 working days
Express Delivery to Rest of the World: 3-5 working days

All international orders are shipped on a Delivered Duty Paid basis. The total amount you pay includes all applicable customs duties & taxes. We guarantee no additional charges on delivery. The final total will be shown after you have entered your shipping address.
Due to recent tariffs, USA customers please be aware that the tax and duties may change the original price considerably and that customs and clearance fees will not be refunded by Ally Capellino in the event of returned goods.
Customs/duties and customs clearance fees are non-refundable even if you return your order, as these fees are paid directly to local customs authorities at check out. We are also unable to offer a United Kingdom VAT refund.

We despatch from our London shop and aim to despatch all online orders within 1-2 working days. Please note that there may be some delays during peak times such as special collaborations and sales.

We hope that you will be as happy with your purchases as so many others have been over the years, but we understand that some things don’t suit.
If you have bought either in the shop or from the website and you are not happy with the product in any way then you may return it, so long as it is still ticketed, packaged carefully and has no sign of being used. Please return within 14 days for a full refund.
You can download a returns form here.

Please note that for our international customers, customs/duties and customs clearance fees are non-refundable even if you return your order, as these fees are paid directly to local customs authorities at check out.

Ally Capellino accepts payments by credit or debit card, as well as PayPal, Apple Pay, Shop Pay, and Google Pay. The total order sum will be reserved against your credit/debit card or marked as pending on your account until the time of dispatch from our premises.

You will receive an immediate online confirmation after checkout, as well as an email confirmation of your order from Ally Capellino. Please check that all information is correct.

If you wish to make changes to your order, or if there are any mistakes in your registration, please email shop@allycapellino.co.uk. Our shop is open Mon-Sat 11-6, Sun 12-5 and delivery cut-off time is 1pm so please try to contact before then.

We always aim for excellence, but if something isn’t right, please email shop@allycapellino.co.uk with a brief description and photos if possible.
For delivery issues or damaged parcels, contact us within 7 days so we can raise it with our delivery partners before their investigation window closes.