Delivery & Returns
We offer delivery to a wide range of local & international destinations. A complimentary gift wrapping service will be included with your purchase, except during sale periods.All items purchased after the 1st December can be returned until the 7th January.
During the Sale period your order will take a little longer to dispatch. Please be patient with us.
UK Standard Delivery - £6
In-stock items are dispatched within 1 working day. Please allow 1 to 3 days for the goods to arrive. Deliveries are made within working hours and require a signature. For this reason, you may like to nominate a secure delivery address where someone is available to sign.
UK Next Day Delivery - £12*
This is charged at £12 and is available for UK orders only. All orders need to be placed before 2pm for next working day delivery. Orders placed after this will be delivered within 48 hours. Orders placed on Friday after 2pm will be despatched on the following Monday. Deliveries are made within working hours and will require a signature. For this reason, you may like to nominate a secure delivery address where someone is available to sign. For all delivery options three attempts will be made as a signature is always required. Two calling cards will be left and on the third attempt a held at depot note left where the item will be returned to our warehouse after 5 days.
*PLEASE NOTE: due to high volumes of orders we are unable to offer a UK next day delivery service during the sale period.
Please note that customers outside of the European Union will be liable for any import duty or other taxes, fees and charges that are applied by customs or other authorities in the country of receipt. If you are unsure about whether these duties, taxes and charges might apply to your order, you should contact your local tax or customs authorities. Any items that are refused by customs for any reasons will be returned to us and a refund of your order processed.
Unfortunately we are currently unable to deliver to Russia. You can find a full list of Russian Ally Capellino stockists here.
International delivery times vary depending on destination.
|UK Standard (1-3 days)||£6|
|UK Next Day||£12|
|UK (N.I or Remote Regions Etc.)||£6|
|EU under £350||£15|
|Europe - Non EU||£30|
Please be advised we do not ship orders on UK bank holidays.
If you are in any way unhappy with your goods you may send them back within 14 days for a full refund to:
Ally Capellino c/o
The Brand Hangar
Sale Period Returns:
During the sale please send returns within 7 days of delivery. We will process the refund once we have received the goods.
Full priced goods must be returned within 14 days of dispatch, and all sale items must be returned within 7 days from delivery of the goods. We ask that you return the goods unused, with all the original tags intact, along with the original dispatch note supplied with your delivery.
We also request that you please fill out and enclose the Returns Form supplied with your delivery.
You are responsible for the financial value of any goods that are being returned until we receive them, so we recommend that you use a trackable postage service and retain proof of postage.
If you have any queries regarding your return, please email email@example.com
If you have mislaid your returns form you can download another here
Returns that are damaged or soiled, washed, altered or worn (other than to try the item on) may not be accepted and may be sent back to the customer and/or a refund refused. Where provided, any packaging such as dust bags, boxes and tags must be included with your return.
Once your return has been received, we aim to process it as quickly as possible. Please note that at peak times, it may take us longer than usual to process your return, up to 14 days. Please ensure you include your order number when returning any items, as without this we are unable to complete your refund. We will notify you by email when we receive and approve your return. We will then issue a refund by the same payment method as your order within 30 days of you posting the return.
If you have any queries regarding your return, please email firstname.lastname@example.org or call +44 (0)207 033 7843
We are sorry that we are unable to currently exchange goods by post. Please return your goods and place a new order.