Customer Care



9, Calvert Avenue, London, E2 7JP

 +44 207 033 7843


Wednesday to Saturday 11 - 6

Sunday 12 - 5


All orders ship with DHL GO GREEN Climate Neutral Service

We ship on Monday, Wednesday Thursday and Friday.

Orders taken between Friday pm and Monday am will usually be shipped on Mondays, except in the case of a bank Holiday

Shipping and duty will be calculated at checkout

Prices to Euro area will be delivered duty paid.

For rest of the world duty payments are the responsibility of the customer

Baskets of £350 Value and above are shipped free.

Shipping times in working days

UK. 1-2 days

Europe 2-3 days

ROW. 5-7 days

Returns should be unused with tags and as they were sent.

We offer a refund or exchange on any unsuitable items, subject to our returns policy.



Any repair enquiries should be addressed to

Customer care hours: Wednesday – Friday 11 - 5

Return goods bought online, must be sent to


Ally Capellino,

9, Calvert Avenue, 


E2 7JP

Please return goods unused condition, with all the original tags intact, along with the original dispatch note supplied with your delivery.


We accept payment via Visa Debit, Visa Credit, and MasterCard, as well via Paypal and Apple Pay.

Payment will be taken at order confirmation, and, subject to security checks, we will email you to confirm your order and again to confirm dispatch. Once the order has been sent you will receive an email from our designated courier company with the tracking details.


When you create an account and log in you will be able to view all your orders by clicking on the ‘My Orders’ section of your account. If you do not have an account on the Ally Capellino website please email for any queries or concerns regarding your order.